Daycation for Seniors
Long-term Daycare Operations System
Role
Product Manager → Product Strategy Owner
Company
Confidential
Timeline
2021–2025
staff adoption, zero training
monthly billing through the system
billing-to-reconciliation time
estimated annual headcount savings
Context
Joined pre-launch as employee #15
Before a single facility opened — no usage data existed, so I volunteered at other daycare centers to observe real workflows firsthand.
Long-term daycare facilities, positioned to become Taiwan's largest by facility count (government caps how many operating licenses it issues).
Discovery
Spotted the real usage gap
10 frontline care staff per facility vs. 1 admin user. Overhauled the vendor-built admin, then built a connected system from scratch — a Caregiver App, a Family App, and a Driver App, all synced through one backend. The Caregiver App became eBao's highest-usage product.
more staff users than the original admin-only design
Craft
01
Building the product for the people actually doing the work
Digitized a fully paper-based vitals process: staff logged vitals and billing by hand every shift, taking 2+ hours. Rebuilt it into three connected apps — for drivers, families, and caregivers — all synced through one backend, so the 10 care staff per facility (not just the 1 admin reviewing paperwork) could log everything on the Caregiver App, cutting admin time to under 30 minutes per shift — a 75% reduction.
admin time per shift
the users vs. original design
02
The 1-month sprint to launch
1-month sprint right after the first facility's license came through: integrated check-in → service → pickup billing end to end (including an external transport vendor), and picked payment channels around who actually pays — convenience-store and ATM.
03
Automated billing across an 8-level government care-rate schedule
Automated billing straight from check-in across an 8-level government care-rate schedule, and built in-house instead of licensing the market's only alternative — an est. NT$4M+ saved over 3 years.
saved vs. licensing alternative
care rate, automated from check-in
The result
estimated annual headcount savings
100% staff adoption, ~NT$24M/month in billing processed, reconciliation time cut from 30 hrs to 5 hrs/month, and ~NT$8.9M+/year saved versus the industry-standard one-accountant-per-facility model.
Moments
Christmas together
Chair exercises
Craft afternoon
Facilities
24
Monthly billing
NT$24M
Reconciliation time
30h → 5h